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9780071632881 English 0071632883 Customer loyalty is becoming harder and harder to.establish and just as difficult to maintain. This book is.the customer service rep�s solution to this new.dilemma. ..The Customer Signs Your Paychecktakes the adage �the customer is boss� and pushes it to the next level..Readers will learn how to ensure a customer�s happiness.during every interaction. The author then explains.how to deal with the four customer personality types,.understand how customers view themselves, handle.complaints, and more., How do you avoid losing business in theage of empowered customers? Give themthe service they demand!Customer loyalty is becoming harder and harder toestablish and just as difficult to maintain. This book isthe customer service rep's solution to this newdilemma.The Customer Signs Your Paychecktakes the adage "the customer is boss" and pushes it to the next level.Readers will learn how to ensure a customer's happinessduring every interaction. The author then explainshow to deal with the four customer personality types,understand how customers view themselves, handlecomplaints, and more., Positive Service Gets Positive Results Every Time Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-"you" activists and send your business spiraling. "The Customer Signs Your Paycheck" reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really "is" easy to provide superb service, even when dealing with today s highly empowered and demanding customer.", Positive Service Gets Positive Results-- Every Time Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today's hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-"you" activists--and send your business spiraling. "The Customer Signs Your Paycheck" reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really "is" easy to provide superb service, even when dealing with today's highly empowered and demanding customer., Positive Service Gets Positive Results--- Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today's hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists---and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today's highly empowered and demanding customer., Positive Service Gets Positive Results--Every Time! Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in today's hyperdigital world, where a singlecustomer venting his or her dissatisfaction on a blog or social network canamass an army of anti- you activists--and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customercontentment during every interaction. Inside, Frank Cooper examines theelements at the heart of quality customer service, which begin with selfawarenessand confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal withdifficult personalities, customer complaints, and other challenges that comewith the territory. Why drive customers to the competition? It really is easy to provide superbservice, even when dealing with today's highly empowered and demandingcustomer., Positive Service Gets Positive ResultsEvery Time! Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in today's hyperdigital world, where a singlecustomer venting his or her dissatisfaction on a blog or social network canamass an army of anti- you activistsand send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customercontentment during every interaction. Inside, Frank Cooper examines theelements at the heart of quality customer service, which begin with selfawarenessand confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal withdifficult personalities, customer complaints, and other challenges that comewith the territory. Why drive customers to the competition? It really is easy to provide superbservice, even when dealing with today's highly empowered and demandingcustomer., Positive Service Gets Positive Resultse"Every Time! Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in todaye(tm)s hyperdigital world, where a singlecustomer venting his or her dissatisfaction on a blog or social network canamass an army of anti- you activistse"and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customercontentment during every interaction. Inside, Frank Cooper examines theelements at the heart of quality customer service, which begin with selfawarenessand confidence. Youe(tm)ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names Youe(tm)ll immediately take note of dramatic changes in the way you deal withdifficult personalities, customer complaints, and other challenges that comewith the territory. Why drive customers to the competition? It really is easy to provide superbservice, even when dealing with todaye(tm)s highly empowered and demandingcustomer., With over 15,000 copies sold in its self-published edition and a large cult following, The Customer Signs Your Paycheck reveals simple techniques for making the most out of every interaction with every customer. Ideal for customer service reps as well as their managers, this book reveals what it takes to make customers happy in a time when customer satisfaction can make or break a business.
9780071632881 English 0071632883 Customer loyalty is becoming harder and harder to.establish and just as difficult to maintain. This book is.the customer service rep�s solution to this new.dilemma. ..The Customer Signs Your Paychecktakes the adage �the customer is boss� and pushes it to the next level..Readers will learn how to ensure a customer�s happiness.during every interaction. The author then explains.how to deal with the four customer personality types,.understand how customers view themselves, handle.complaints, and more., How do you avoid losing business in theage of empowered customers? Give themthe service they demand!Customer loyalty is becoming harder and harder toestablish and just as difficult to maintain. This book isthe customer service rep's solution to this newdilemma.The Customer Signs Your Paychecktakes the adage "the customer is boss" and pushes it to the next level.Readers will learn how to ensure a customer's happinessduring every interaction. The author then explainshow to deal with the four customer personality types,understand how customers view themselves, handlecomplaints, and more., Positive Service Gets Positive Results Every Time Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-"you" activists and send your business spiraling. "The Customer Signs Your Paycheck" reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really "is" easy to provide superb service, even when dealing with today s highly empowered and demanding customer.", Positive Service Gets Positive Results-- Every Time Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today's hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-"you" activists--and send your business spiraling. "The Customer Signs Your Paycheck" reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really "is" easy to provide superb service, even when dealing with today's highly empowered and demanding customer., Positive Service Gets Positive Results--- Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today's hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists---and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today's highly empowered and demanding customer., Positive Service Gets Positive Results--Every Time! Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in today's hyperdigital world, where a singlecustomer venting his or her dissatisfaction on a blog or social network canamass an army of anti- you activists--and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customercontentment during every interaction. Inside, Frank Cooper examines theelements at the heart of quality customer service, which begin with selfawarenessand confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal withdifficult personalities, customer complaints, and other challenges that comewith the territory. Why drive customers to the competition? It really is easy to provide superbservice, even when dealing with today's highly empowered and demandingcustomer., Positive Service Gets Positive ResultsEvery Time! Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in today's hyperdigital world, where a singlecustomer venting his or her dissatisfaction on a blog or social network canamass an army of anti- you activistsand send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customercontentment during every interaction. Inside, Frank Cooper examines theelements at the heart of quality customer service, which begin with selfawarenessand confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal withdifficult personalities, customer complaints, and other challenges that comewith the territory. Why drive customers to the competition? It really is easy to provide superbservice, even when dealing with today's highly empowered and demandingcustomer., Positive Service Gets Positive Resultse"Every Time! Customer loyalty is becoming harder to establish and just as difficult tomaintain. This is truer than ever in todaye(tm)s hyperdigital world, where a singlecustomer venting his or her dissatisfaction on a blog or social network canamass an army of anti- you activistse"and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customercontentment during every interaction. Inside, Frank Cooper examines theelements at the heart of quality customer service, which begin with selfawarenessand confidence. Youe(tm)ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names Youe(tm)ll immediately take note of dramatic changes in the way you deal withdifficult personalities, customer complaints, and other challenges that comewith the territory. Why drive customers to the competition? It really is easy to provide superbservice, even when dealing with todaye(tm)s highly empowered and demandingcustomer., With over 15,000 copies sold in its self-published edition and a large cult following, The Customer Signs Your Paycheck reveals simple techniques for making the most out of every interaction with every customer. Ideal for customer service reps as well as their managers, this book reveals what it takes to make customers happy in a time when customer satisfaction can make or break a business.